Clear KB-702 User Manual download pdf (Page 26)

WARRANTY

such agreement. For more information, contact your authorized dealer,

distributor, or sales representative.

Instructions for reaching VGC’s User Support Centers are given below.

Telephone for Europe, Middle East and Africa: +49 40 6688 4040

Telephone for the Americas and Asia: +1 510 337 6600

Email: vitec.support@AVC.de

Once the standard warranty period has expired, the User Support Center will

continue to provide telephone support if you have purchased an Extended

Warranty or Service Contract. In these cases, you will have access to telephone

support 24 hours per day, 7 days per week.

WARRANTY REPAIRS AND RETURNS

Before returning equipment for repair, contact a User Support Center to obtain a

Return Material Authorization (RMA). VGC representatives will give you

instructions and addresses for returning your equipment. You must ship the

equipment at your expense, and the support center will return the equipment at

VGC’s expense.

For out-of-box failures, use the following contact information:

Europe, Middle East and Africa

Tel: +44 1223 815000 Email: customerservicesEMEA@vitecgroup.com

North America, Canada, Mexico, Caribbean & US Military

Tel: +1 510 337 6600 Email: customer[email protected]

Asia Pacific & South America

Tel: +1 510 337 6600 Email: customerservicesAPAC@vitecgroup.com

VGC has the right to inspect the equipment and/or installation or relevant

packaging.

NON-WARRANTY REPAIRS AND RETURNS

For items not under warranty, you must obtain an RMA by contacting the User

Support Center. VGC representatives will give you instructions and addresses for

returning your equipment.

You must pay all charges to have the equipment shipped to the support center

and returned to you, in addition to the costs of the repair.

EXTENDED WARRANTY

If you purchase an Extended Warranty, you are also given access free of charge to

the User Support Center 24 hours a day, 7 days a week.

You can purchase an extended warranty at any time during the first two years of

ownership of the product. The purchase of an extended warranty extends to five

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Clear KB-702 User Manual Page 26