Clear KB-702 User Manual download pdf (Page 25)

WARRANTY

LIMITED WARRANTY

Vitec Group Communications (VGC) warrants that at the time of purchase, the

equipment supplied complies with any specification in the order confirmation

when used under normal conditions, and is free from defects in workmanship

and materials during the warranty period.

During the warranty period VGC, or any service company authorized by VGC,

will in a commercially reasonable time remedy defects in materials, design, and

workmanship free of charge by repairing, or should VGC in its discretion deem it

necessary, replacing the product in accordance with this limited warranty. In no

event will VGC be responsible for incidental, consequential, or special loss or

damage, however caused.

WARRANTY PERIOD

The product may consist of several parts, each covered by a different warranty

period. The warranty periods are:

• Cables, accessories, components, and consumable items have a limited

warranty of 90 days.

• Headsets, handsets, microphones, and spare parts have a limited warranty of

one year.

• UHF wireless IFB products have a limited warranty of one year.

• UHF wireless intercom systems have a limited warranty of three years.

• All other Clear-Com and Drake brand systems and products, including

beltpacks, have a limited warranty of two years.

The warranty starts at the time of the product’s original purchase. The warranty

start date for contracts which include installation and commissioning will

commence from the earlier of date of the Site Acceptance Test or three months

from purchase.

TECHNICAL SUPPORT

To ensure complete and timely support to its customers, VGC’s User Support

Center is staffed by qualified technical personnel. Telephone and email technical

support is offered worldwide by the User Support Center.

The User Support Center is available to VGC’s customers during the full course

of their warranty period. Telephone support during the warranty period will be

offered at no charge between 09:00 and 17:00 according to the customer’s local

time zone.

In addition, for customers who purchase an Extended Warranty or Service

Contract, 24-hour customer support is offered immediately upon purchase of

VGC offers 24 x 7 customer

support if you have an

Extended Warranty or

Service Contract.

Return Material

Authorization (RMA)

numbers are required for all

returns.

Both warranty and

non-warranty repairs are

available.

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Clear KB-702 User Manual Page 25

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